Wednesday, January 2, 2013
In an effort to improve services to residents in St. John the Baptist Parish, upgrades to the utilities payment system were recently completed. Beginning January 7, 2012, St. John the Baptist Parish will offer a new and improved payment system utilizing the parish website, service centers, and telephone options. Customers will continue to access their payment information through the St. John Parish website; however, all online transactions will be completed through Capital One Govolution.
With the new system, customers will be required to create a username and password to access their account, view their current balance, schedule payments, store secure payment information, review payment history, make payment installments, and print receipts. A new interactive voice recognition system will allow customers to obtain their current balance and make payments by telephone, seven days a week, twenty-four hours a day, by calling 1-877-884-4009. A service fee of $2.00 will be applied to online and telephone payments. “We are excited about the new system as we strive to satisfy the needs of our customers, while making it as convenient as possible. During the transition, questions and concerns regarding the new system should be directed to the Billing Department,” said Raymond Goodman, Billing Manager.
Along with upgrades to the online payment system, a new cash receipt system is being implemented at the LaPlace and Garyville Service Centers. Customers will receive a printed receipt with the date of payment, receipt number, time of payment, customer information, and payment amount. “The upgrades to the billing system are essential to managing the department as we move toward a completely virtual world. We continue to explore tools and processes that provide convenience for our residents and improve efficiencies in government offices,” said Parish President Natalie Robottom.