Monday, July 29, 2019
St. John the Baptist Parish – Beginning August 1, 2019, the Utilities Department will begin disconnecting water customers in Cycle 1 (Reserve) with delinquent accounts of 180 days or more.
Due to irregularities in billing, the disconnect process has been dormant, but constitutionally, a public entity has no authority to set-aside, reduce, or otherwise forgive a debt owed to the public entity absent any error on the part of the public entity, including water.
Automated calls will go out to customers in Cycle 1 notifying them that disconnect crews will be delivering door hangers to customers with delinquent accounts. Subsequently, customers will have 5 business days to pay delinquent bills or arrange a payment plan before being disconnected. Full payment and a $50 reconnect fee will be required to reconnect services.
Information will also be posted on all communication outlets and at the Parish Government Complex. Implementation will begin with Cycle 01 and proceed through Cycle 07 for accounts past due for 180 days or more moving toward accounts past due for 30 or more days.
“Water customers are encouraged to make sure their accounts are current, but if you receive a disconnect door hanger, please pay your bill or set up a meeting with Utility Billing clerks within 5 business days to avoid being disconnected,” said Chief Financial Officer, Robert Figuero. “We're doing our due diligence to inform people that the disconnect procedure will begin and we need everyone to comply.”
More information about the process can be found on the parish website at sjbparish.com. Please call Utility Billing at 985-652-9569 if you have questions.