Thursday, April 10, 2014
ST. JOHN THE BAPTIST PARISH – Since taking office, Parish President Natalie Robottom has worked to improve efficiency in public offices. Recently credit card machines were installed in the Planning and Zoning Department, the Animal Shelter, and the Parks and Recreation Department. This is the third phase of the credit card payment system implementation for customers recommended by thePresident's Advisory Committee.
In 2013, St. John the Baptist Parish upgraded the utilities payment system to allow customers real-time access to their accounts. The system allows customers to view current balances, schedule payments, store secure payment information, review payment history, make payment installments, and print receipts. A credit card system was also installed in the Utility Service Centers in LaPlace and Garyville allowing for accurate postings and more efficient service. “We will continue to seek opportunities to improve customer service in all departments,” said Parish President Natalie Robottom. “Upgrading equipment, improving technology and communication systems remain priorities of our office,” she added.
Having credit card machines in three additional departments will allow for improved services for customers when paycard for permits, adoptions, and Parks and Recreation Department programs. “We have had many out of state adoptions and having the ability to process a payment over the phone will expedite our process for those who can't make a quick trip to the facility,” said Animal Shelter Racheal Sance. Currently, the Planning and Zoning Department only accepts money orders and checks. “Being able to accept credit card payments will make obtaining a permit or license more convenient for our residents, business owners, and contractors,” said Angelic Sutherland, Planning and Zoning Director. Department heads believe the system will not only improve services, but will improve overall utilization of parish programs. “We look forward to an improved registration process for our programs,” said Recreation Director Debra Poche. “The system should help meet payment deadlines, increase registration, and reduce the risk of NSF checks,” she added.